Terms of Service
Last Updated: December 8, 2025
These Terms of Service ("Terms") constitute a binding agreement between Nodable Labs, Inc. d/b/a careCycle ("careCycle," "we," "us") and you (the "Customer," "you"). By accessing or using the Services, you accept these Terms. If you're using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
1. Services
careCycle provides voice AI infrastructure for Medicare call center operations, including lead conversion, member care, and retention automation ("Services"). Services are accessed via API and dashboard interface.
We may modify, update, or discontinue features with reasonable notice. Critical changes will be communicated via email.
2. Account and Eligibility
Eligibility: You must be at least 18 years old and legally capable of entering contracts.
Account Security: You're responsible for:
- Maintaining accurate account information
- Protecting login credentials
- All activity under your account
- Notifying us immediately of unauthorized access
3. Acceptable Use
You may not:
- Use the Services for illegal purposes
- Violate TCPA, HIPAA, or Medicare marketing regulations
- Make calls without proper consent and disclosures
- Bypass security measures or access restrictions
- Reverse engineer or extract source code
- Resell or redistribute the Services
- Upload malicious code or harmful content
- Make fraudulent or harassing calls
- Impersonate others or misrepresent affiliations
TCPA Compliance: You are solely responsible for:
- Obtaining prior express written consent before making autodialed or prerecorded calls
- Maintaining compliant do-not-call lists
- Honoring opt-out requests immediately
- Keeping records of consent
- Following calling time restrictions
HIPAA Compliance: If handling Protected Health Information (PHI), you must execute our Business Associate Agreement and follow all HIPAA requirements.
We reserve the right to suspend or terminate accounts that violate these terms.
4. Data and Privacy
Customer Data: You retain ownership of all data you provide. You grant us a limited license to process your data solely to provide the Services.
Data Processing: We process data per our Privacy Policy and applicable data protection laws.
Data Security: We maintain industry-standard security measures, but you're responsible for your use of the data.
Data Retention: Upon termination, you have 30 days to export your data. After 30 days, we may delete it.
5. Intellectual Property
Our IP: We own all rights to the Services, platform, documentation, and technology. These Terms grant you only a limited right to use the Services—nothing is sold to you.
Your IP: You own your data and content. We don't claim rights beyond what's needed to provide the Services.
Feedback: If you provide suggestions or feedback, we may use it without obligation to you.
6. Fees and Payment
Fees: Pricing is specified in your Order Form or on our website. Fees are based on usage volume.
Payment: Payment terms are net 30 days unless otherwise specified. Late payments accrue interest at 1.5% per month or the maximum legal rate.
Taxes: Fees exclude taxes. You're responsible for all applicable taxes except those based on our net income.
No Refunds: Fees are non-refundable except where required by law or as stated in your Order Form.
7. Term and Termination
Term: These Terms remain effective until terminated.
Termination by You: You may terminate by providing 30 days' written notice. You remain liable for fees incurred through the termination date.
Termination by Us: We may terminate immediately if you:
- Materially breach these Terms
- Fail to pay fees when due
- Use the Services illegally
- Engage in conduct that harms our business or reputation
Effect of Termination:
- Access to Services terminates immediately
- You must pay all outstanding fees
- You have 30 days to export data
- Sections covering Data and Privacy, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and General Provisions survive termination
8. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DON'T WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. YOU USE THE SERVICES AT YOUR OWN RISK.
9. Limitation of Liability
Consequential Damages: TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE'RE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION.
Liability Cap: OUR TOTAL LIABILITY FOR ALL CLAIMS WON'T EXCEED THE GREATER OF (1) $500 OR (2) AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM.
Exceptions: These limitations don't apply to:
- Our indemnification obligations
- Your payment obligations
- Gross negligence or willful misconduct
- Violations we commit of your intellectual property rights
10. Indemnification
By You: You'll defend, indemnify, and hold us harmless from claims arising from:
- Your use of the Services
- Your violation of these Terms or applicable law
- Your violation of TCPA, HIPAA, or Medicare regulations
- Your data or content
- Calls made using the Services
By Us: We'll defend you against claims that our Services infringe third-party intellectual property rights, subject to your prompt notice and cooperation.
11. General Provisions
Governing Law: California law governs these Terms, excluding conflict of law principles. Disputes are subject to exclusive jurisdiction in San Francisco County, California.
Dispute Resolution: Before litigation, parties agree to attempt good-faith informal resolution for 30 days.
Changes: We may modify these Terms with 30 days' notice. Continued use constitutes acceptance. Material changes require explicit consent.
Assignment: You may not assign these Terms without our consent. We may assign to affiliates or in connection with a merger or acquisition.
Entire Agreement: These Terms and your Order Form constitute the entire agreement and supersede prior agreements.
Severability: If any provision is unenforceable, remaining provisions stay in effect.
Notices: Send notices to support@careCycle.ai and 222 Columbus Ave #310, San Francisco, CA 94133, United States.
Force Majeure: Neither party is liable for delays due to circumstances beyond reasonable control.
12. Contact Us
Questions about these Terms of Service? Contact us at:
Email: support@careCycle.ai
Address: 222 Columbus Ave #310, San Francisco, CA 94133, United States
By using careCycle, you acknowledge you've read, understood, and agree to these Terms.