Privacy Policy

Last Updated: October 23, 2025

‍Your privacy is important to us. This Privacy Policy explains how Nodable Labs, Inc. ("we," "us," or "careCycle") collects, uses, and shares information through our website (carecycle.ai) and web application (app.carecycle.ai) (collectively, the "Services").

1. Changes to This Policy

‍

We may change this Policy at any time by posting updates to this page and sending notice to your account email address. You are responsible for maintaining an up-to-date email address and periodically reviewing this Policy. Changes are effective when posted.

‍

2. What Information Do We Collect?

‍

Information you provide:

  • Account Information: Name, email address, profile picture, password, and authentication credentials
  • Customer Content: Call recordings, file uploads, transcription data, and other content you provide
  • Payment Information: Credit card information, banking information, and billing address
  • Communication Information: Name, contact information, and message contents
  • Other Information: Forms, surveys, and newsletter signups

‍

Information we collect automatically:

  • Log Data: Information your browser sends when using our website
  • Usage Data: Content viewed, engagement, and actions taken
  • Device Information: Device and software details
  • Location Information: General location from IP address
  • Call Recordings: All calls are recorded and stored unless you toggle this feature off

‍

Information from third parties:

  • Third-Party Integrations: Information from services you connect
  • Marketing Information: Demographic data from partners
  • Social Media Information: Data from platform interactions

‍

Cookies and tracking technologies:

We use cookies to improve your experience. Our third-party services include:

  • PostHog – Product analytics
  • Google Analytics – Website analytics
  • Meta Pixel – Facebook/Instagram advertising
  • LinkedIn Insight Tag – LinkedIn advertising
  • Datadog – Monitoring and analytics
  • Stripe – Payment processing

‍

When you first visit, our Ketch-powered consent banner lets you manage cookie preferences. Change these anytime via the cookie settings link or browser settings.

‍

3. How We Use Your Information

‍

We use your information to:

  • Provide, maintain, and improve our Services
  • Process transactions and send notifications
  • Respond to questions and provide support
  • Send technical notices, updates, and security alerts
  • Monitor and analyze usage trends
  • Personalize content and deliver relevant advertisements
  • Carry out any other purpose for which information was collected

‍

4. How We Share Your Information

‍

We share your information with:

  • Service providers and vendors (including PostHog, Google Analytics, Meta, LinkedIn, Datadog, and Stripe) who work on our behalf
  • Legal authorities when required by law or to protect rights and safety
  • Business partners in connection with mergers, acquisitions, or asset sales
  • Our affiliates, subsidiaries, and companies under common control
  • Other parties with your consent or at your direction

‍

5. Data Retention

‍

We retain your information as long as necessary to provide our Services and comply with legal obligations, resolve disputes, and enforce agreements.

‍

6. Your Rights and Choices

‍

Depending on your location, you may have the right to:

  • Access Personal Information we hold about you
  • Request correction or deletion of your information
  • Request restrictions or object to processing
  • Data portability
  • Withdraw consent at any time

Cookie management: Use our Ketch consent banner or browser settings to manage preferences. Disabling certain cookies may affect Service functionality.

To exercise these rights, contact privacy@careCycle.ai.

‍

7. Data Security

‍

We implement appropriate technical and organizational measures to protect your information. However, no system is completely secure.

‍

8. International Data Transfers

‍

Your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.

‍

9. Children's Privacy

‍

Our Services are not directed to children under 16. We do not knowingly collect information from children under 16. If a child has provided us with information without parental consent, contact privacy@careCycle.ai.

‍

10. California Privacy Rights

‍

California residents may have additional rights under the California Consumer Privacy Act (CCPA). For more information, contact privacy@careCycle.ai.

‍

11. Contact Us

‍

Questions about this Privacy Policy? Contact us at:

Email: privacy@careCycle.ai

Address: 222 Columbus Ave #310, San Francisco, CA 94133, United States